About Us
The Ink Lab are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling
A shipping and handling charge charge of £4.50 will be added to all orders.
Delivery Schedule
We deliver your order right away. We will normally send your order to you in two business days . International orders are generally received in under seven days.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. If for any reason you are not satisfied, please return the goods in an undamaged state in original packaging and we will make a full refund.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 020 8207 4999 (International +44 020 8207 4999) or fax us on 020 8953 0666 or write to us at 38 Shenley Road Borehamwood Herts WD6 1DR United Kingdom
Privacy Policy
The Ink Lab do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
We do not send random marketing emails to personal email addresses (spam). We conform to the requirements of the Data Protection Act, 1998 our registration number is PZ9240160
Our registered Office:- Banbury House 121 Stonegrove Edgware Middlesex HA8 7TJ Ink Spot (Retail) Reg No 5368371
Returns Policy
Returns are easy- return any item in unopened and original condition within 30 days for a full refund. Please quote your order ID. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
