“Older Generation Cartridge Installed” HP Error Message
We have recently been made aware of updates in Hewlett Packard software that have disabled the use of older inkjet cartridges with certain printers. The cartridges affected at present include those in the HP 364, HP 950/HP 951 and HP 301 series.
Why am I getting this message?
The “Older Generation Cartridge Installed” message will appear in any printer that has been produced with a certain version of HP firmware or has recently received updates for their printer via HP software. Once this update has been supplied any older versions of brand new Hewlett Packard cartridges or recycled alternatives will be rejected and you will not be able to continue printing.
At present there is no workaround for this message and the solution is to install a HP 364, HP 950, HP 951 or HP 301 cartridge that the Hewlett Parkard software considers to be a newer version.
How can I tell if a cartridge will be okay?
When it comes to genuine HP 364, HP 950, HP 951 or HP 301 cartridges you can tell if a cartridge will be accepted by your printer by simply examining the back of the packaging. Next to the warranty date on “Newer Generation” cartridges you will notice that it states ‘v1′
This is great news for those looking to buy new cartridges, as it makes the process very easy, but bad news for users who have purchased cartridges in bulk to use at a later date.
Users of refilled or remanufactured cartridges are substantially more likely to receive the “Older Generation Cartridge Installed” message as the production of such cartridges rely upon used (and inherently older) empty cartridges. However as time passes, remanufacturers of these cartridges will receive newer and newer units making this problem much less common.
What printers are affected?
This is a little bit of a gray area sadly, as a printer compatibility with “Older Generation” cartridges depends not only on what the model is, but if firmware updates have been accepted by users of slightly older printers. We have endeavored to compile a list of printers that have been confirmed as being affected in some way below…
HP 301 and HP 301XL Cartridge Series (CH561EE, CH563EE, CH562EE, CH564EE and CR340EE black and colour ink cartridges)
HP Deskjet 1000, HP Deskjet 1010, HP Deskjet 1050, HP Deskjet 1050A All-in-One, HP Deskjet 1510, HP Deskjet 1512, HP Deskjet 1514, HP Deskjet 2050, HP Deskjet 2050A, HP Deskjet 2050s, HP Deskjet 2510, HP Deskjet 2540, HP Deskjet 2542, HP Deskjet 3000, HP Deskjet 3050, HP Deskjet 3050A e-All-in-One, HP Deskjet 3055A e-All-in-One, HP Envy 4500 e-All-in-One, HP Envy 4502 e-All-in-One, HP Envy 4504 e-All-in-One, HP Envy 4505 e-All-in-One, HP Officejet 2620 and HP Officejet 4630.
HP 364 and HP 364XL Cartridge Series (CB316E, CB317EE, CB318EE, CB319EE, CB320EE, CN684EE, CB322EE, CB323EE, CB324EE, CB325EE, SD534EE, SM596EE and CH082EE black and colour ink cartridges)
HP Deskjet 3070A, HP Deskjet 3520 e-All-in-One, HP Officejet 4610 All-in-One, HP Officejet 4620 e-All-in-One, HP Officejet 4622 e-All-in-One, HP Photosmart 5510, HP Photosmart 5510 e-All-in-One, HP Photosmart 5512 e-All-in-One, HP Photosmart 5514 e-All-in-One, HP Photosmart 5515, HP Photosmart 5520 e-All-in-One, HP Photosmart 5524, HP Photosmart 6510 e-All-in-One, HP Photosmart 6520 e-All-in-One, HP Photosmart 7510 e-All-in-One, HP Photosmart 7520 e-All-in-One, HP Photosmart All-In-One, HP Photosmart B010a All-in-One, HP Photosmart B109a All-In-One, HP Photosmart B109c All-In-One, HP Photosmart B109d All-In-One, HP Photosmart B109f Special Edition, HP Photosmart B109n Wireless, HP Photosmart B109q Wireless, HP Photosmart B110a Wireless e-All-In-One, HP Photosmart B110c Wireless e-All-In-One, HP Photosmart B110d Wireless e-All-In-One, HP Photosmart B110e Wireless e-All-In-One, HP Photosmart B8553, HP Photosmart C6300, HP Photosmart CN245b Wireless e-All-In-One, HP Photosmart D5468, HP Photosmart eStation, HP Photosmart eStation C510, HP Photosmart eStation C510a, HP Photosmart Plus All-In-One, HP Photosmart Premium All-In-One, HP Photosmart Premium e-All-In-One, HP Photosmart Premium Fax and HP Photosmart Premium Fax e-All-In-One C410b.
HP 950,HP 950XL and HP 951XL Cartridge Series (CN045AE, CN049AE, CN046AE, CN047AE, CN048AE and CR712AE black and colour ink cartridge)
HP Officejet Pro 251dw and HP Officejet Pro 276dw.
I hope this additional information on “Older Generation Cartridge Installed” error message has helped, but please do let us know if you have any other questions.